Partners & Experts Views

  • Mc Luhan Consulting

    Bringing companies “closer to the cutting edge of innovation”

    With more than 20 years of success in the Latin American market, Mc Luhan Consulting has a deep appreciation of the concern, problems, future goals and aspirations of Latin American companies. As consulting specialists in omni-channel strategies we know what it takes to create the best customer experience in this region. Mc Luhan recognizes that Amelia will open a whole new world of opportunities. Not only will this be the case because of the remarkable efficiencies delivered and increases in speed to serve, but also because it creates the possibility for establishing better services across communication channels. Without Amelia this would be enormously complex, if not impossible to manage. Together with Amelia, we will be able to bring LATAM companies closer to the cutting edge of innovation and help them to achieve new levels of employee and customer engagement.

    - Andrea Mandelbaum, CEO Mc Luhan

  • Deloitte

    Resolving pain points for clients

    IPsoft and Deloitte Consulting LLP announced an alliance that will bring together Deloitte’s leading consulting services and IPsoft’s industry-leading autonomic and cognitive solutions to optimize client operations and enable business growth at scale. By developing go-to-market strategies and consulting around IPsoft’s autonomic and cognitive solutions — IPcenter and Amelia — this alliance between IPsoft and Deloitte will establish industry-focused solutions that resolve known IT pain points for clients in an accelerated implementation timeline.

    - Ranjit Bawa, principal, Deloitte Consulting LLP, and Deloitte cloud and infrastructure leader

  • HFS

    “IPsoft is strongly positioned”

    According to Dr. Tom Reuner, Managing Director, Research, HfS Research, “IPsoft is strongly positioned across in HfS’ Intelligent Automation Continuum spanning both the Autonomics Platforms and Cognitive Computing categories that make up the Continuum towards true artificial intelligence."

    - HfS Autonomics Premier League Table December 2015

  • Kairos

    “The foremost ‘cognitive computer’ in the world is IPsoft’s Amelia”

    The foremost ‘cognitive computer’ in the world is IPsoft’s Amelia. Amelia can, after two months of learning from her human colleagues, handle over 60% of support tickets on her own. What about after six months or a year of training? How long until most support staff are replaced by Amelia’s successors?

    - Kairos Future: Automation – the Holy Grail of the 21st Century? November 2015

  • Kinetic

    “The closest commercial AI application”

    The latest release of “Amelia” by IPsoft is the closest we have seen to a commercial application of AI able to replace front office workers in a Contact Centre.

    - Kinetic Consulting Services: The Case for Robotic Process Automation (RPA)

  • NTT

    Working closely with partners

    NTT Communications has integrated IPcenter into its Global Management One Service that provides one-stop, global, seamless IT management services. NTT Communications is also working closely with IPsoft to enable the launch of a Japanese speaking cognitive agent based on the Amelia platform.

  • Arvato Systems Business Services

    Providing reliable IT services across Europe

    Since 2014 Arvato Systems Business Services has embedded IPcenter into its delivery platform providing IT services to organizations across Europe.

    - Uwe Kolk, Managing Director, Arvato Systems Business Services