With platforms like Amelia, large-scale contact centers will one day be a thing of the past. So will static chatbots, for that matter. Amelia instead will provide companies with a host of digital colleagues who think, speak, and empathize like humans, who are also adept at understanding and communicating how a business works.Learn More
When you hire Amelia (or several Amelias) you’ll be able to design her to address a variety of company needs, roles, and verticals—all according to your specific business processes and procedures. She observes, learns, and remembers anything you ask. She can read emotions and context during conversations with colleagues and customers, on any communications channel. She can do the repetitive work of thousands while helping to improve the creativity and productivity of her human colleagues.
IPsoft’s Amelia is the most dynamic AI system thanks to her cognitive learning abilities, autonomic task management, and emotional intelligence. In this article, we’ll walk you through how Amelia’s brain works, how she can be used to resolve customer service issues, and how she can help employees do their jobs faster and more intelligently.
Marie Angselius Schönbeck
Global Head PR
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Director of Analyst Relations
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