More than 80% of IT Service desk costs are personnel costs. Changing the ratio between your ability to support surging demand and the cost of expanding the size of the team is a game changing move in IT productivity.
With more than 20 years of success in the Latin American market, Mc Luhan Consulting has a deep appreciation of the concern, problems, future goals and aspirations of Latin American companies. As consulting specialists in omni-channel strategies we know what it takes to create the best customer experience in this region. Mc Luhan recognizes that Amelia will open a whole new world of opportunities. Not only will this be the case because of the remarkable efficiencies delivered and increases in speed to serve, but also because it creates the possibility for establishing better services across communication channels. Without Amelia this would be enormously complex, if not impossible to manage. Together with Amelia, we will be able to bring LATAM companies closer to the cutting edge of innovation and help them to achieve new levels of employee and customer engagement.
The first time I heard about Amelia, I knew it was special. However, it was only when I started learning more about it that I understood that it is not only unique, but the best AI platform in the market. Amelia managed to surprise our customers in every presentation and demo that we did and intensified the creativity of our teams at Mc Luhan and those of our customers to become part of the wave of the coexistence between digital and human employees.
- Andrea Mandelbaum, CEO Mc Luhan