Amelia serves many industries — banking, healthcare, insurance, retail, IT operations, telecom and more. She’s had millions of live conversations with customers and employees at companies such as Allstate, MetLife, SEB and UBS.
While most solutions claim to have Artificial Intelligence, they’re just that – artificial. It’s time to put the intelligence back in AI.
Unlike chatbots, IPsoft’s cognitive agent Amelia does more than just recognize keywords and user questions. She observes, learns, understands and grows her skills over time.
Watch this video to learn more.
In its recent New Wave report, Forrester says IPsoft “leads the pack with robust IT operations chatbot features.” The research reviews “the eight most significant providers in the category” and scores vendors against 10 criteria, including chatbot readiness, automation, architecture and integrations, and deployment and security. According to Forrester, IPsoft received a “differentiated” rating in all 10 categories — the highest rating possible for each criteria. IPsoft is the only vendor to receive this rating in each of the 10 categories.
Forrester says “IPsoft’s Amelia leads the market in IT operations readiness,” and also praises IPsoft for its more complex chatbot and automation features, “such as creating workflows for more-sophisticated help desk interactions.”
Forrester concludes: “IPsoft provides an ideal solution for those looking for advanced functionalities.”
Amelia is the result of decades of research in discrete mathematics, cognitive
neuroscience, autonomic systems and embedded language models. Rated the most intelligent virtual agent by Everest Group, Amelia is capable of complex natural language understanding, context switching, intent recognition and more. Through her unique programming and algorithms, Amelia utilizes each of the human brain’s 8 Core Cognitive Skills to deliver unparalleled capabilities, surpassing mere chatbots in every way.
As your digital colleague, Amelia thinks like a human but works at the speed of a machine. Innovative companies invest in Amelia to keep pace with customer demand, scale their business for growth, and deliver ongoing ROI.
Are you ready to be one of them?
Marie Angselius Schönbeck
Global Head PR
US: +1 737 247 3101
UK: +46 (0) 709 405 837
Director of Analyst Relations
US: +1 212 708 5518