With a groundbreaking new avatar, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.
“We’ve been applying [Amelia] to employee services around onboarding and recruiting and exploring how we can create shared services. Amelia has a great opportunity to change the market because it’s much, much more than just a chatbot — she’s a cognitive assistant.”
Amelia as an IT Operations Expert
A major telecom hired Amelia to serve as the first line of IT communication for its 20,000 employees. She handles 82% of IT Service Desk requests and has held more than 80,000 conversations. She resolves roughly 70% of queries within her scope independently. It took our client only 24 months to achieve complete ROI.
Amelia as a Customer Service Agent
A smartphone retailer hired Amelia to handle customer stock inquiries. By deploying Amelia, the retailer was able to quickly improve sales conversion rates via chat from 0.2% to 4%. More than 70% of all customer inquiries begin with an interaction with Amelia. She correctly recognizes customer intent 90% of the time.
“IPsoft's Amelia summons insights to give customers personalized, informed experiences — but as a whisper agent, Amelia covertly funnels this experience through a human employee. Drawing from data sources and predictive analytics, the whisper agent can make human employees sound as if they really have their act together — and as if they know their customers well enough to solve their problems quickly.”
Forrester Research, The Technology-Augmented Employee, 2018
““IPsoft provides conversational AI for complex use cases. Though its product could answer
simple, FAQ-type questions, it’s a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.””
The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019
How Does Amelia Work?
Market-Leading AI Technology
With her cognitive capabilities, Amelia continuously learns from human interactions to create the most engaging user experiences and generate business value. Watch this video to learn more.
More than a Bot, More Like a Human
Amelia is unlike any cognitive AI solution on the market. Industry analysts regularly recognize Amelia as the Most Human AI™ agent with leading conversational abilities. Watch this video to see why.
The Face of Amelia
We recently unveiled Amelia’s new life-like interactive avatar. When combined with her years of training from working in some of the world’s largest companies and vertical industries, Amelia brings a human touch to the digital world, delivering true-to-life communication and superior customer experiences.
Amelia Delivers AI2ROI
Download Our Latest White Paper
Whether your company is trying to increase productivity, revamp customer experiences, or make direct sales, AI is the answer. As the market matures, an emerging number of companies are developing and deploying AI use cases that are delivering ROI across several dimensions — part of a trend we call AI2ROI.
Click below to visit our AI2ROI site to read and listen to the experiences of global business leaders who have transformed their companies by using Amelia as a Digital Colleague working alongside human ones. You can also download our latest white paper, AI2ROI: Delivering Business Value With Automation and Cognitive AI.
Amelia, the Most Human AI, is the result of decades of research in discrete mathematics, cognitive neuroscience, autonomic systems and embedded language models. Rated the most intelligent virtual agent by Everest Group, Amelia is capable of complex natural language understanding, context switching, intent recognition and more. Through her unique programming and algorithms, Amelia utilizes each of the human brain’s 8 Core Cognitive Skills to deliver unparalleled capabilities, surpassing mere chatbots in every way.
IPsoft delivers transformative AI to the world’s largest companies and organizations, resulting in measurable business benefits. With our 20 years of market experience, we know what it takes to successfully deploy AI use cases across a variety of industries.
Ready to change the face of your company?
As your Digital Colleague, Amelia thinks like a human but works at the speed of a machine. Innovative companies invest in Amelia to keep pace with customer demand, scale their business for growth, and deliver ongoing ROI. Are you ready to transform how business is done?
Explore Amelia FAQ
Find answers to the most common questions about Amelia. How is she trained? What languages does she speak? Does she integrate with legacy systems? We have all the answers you need.
Are you ready to use automation and cognitive technology to lower costs, improve productivity and grow your business? IPsoft can help you plan a solutions roadmap tailored to your goals. Click on Contact Us, enter your contact information, and a team member will reach out within 24 hours.