amelia

The Most Human AI™ for the Enterprise

With a groundbreaking new avatar, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

What is Amelia?

“We’ve been applying [Amelia] to employee services around onboarding and recruiting and exploring how we can create shared services. Amelia has a great opportunity to change the market because it’s much, much more than just a chatbot — she’s a cognitive assistant.”

Amelia as an IT Operations Expert

A major telecom hired Amelia to serve as the first line of IT communication for its 20,000 employees. She handles 82% of IT Service Desk requests and has held more than 80,000 conversations. She resolves roughly 70% of queries within her scope independently. It took our client only 24 months to achieve complete ROI.

Amelia as a Customer Service Agent

A smartphone retailer hired Amelia to handle customer stock inquiries. By deploying Amelia, the retailer was able to quickly improve sales conversion rates via chat from 0.2% to 4%. More than 70% of all customer inquiries begin with an interaction with Amelia. She correctly recognizes customer intent 90% of the time.


  • IPsoft's Amelia summons insights to give customers personalized, informed experiences — but as a whisper agent, Amelia covertly funnels this experience through a human employee. Drawing from data sources and predictive analytics, the whisper agent can make human employees sound as if they really have their act together — and as if they know their customers well enough to solve their problems quickly.

    Forrester Research, The Technology-Augmented Employee, 2018

  • “IPsoft provides conversational AI for complex use cases. Though its product could answer simple, FAQ-type questions, it’s a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.”

    The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019


    How Does Amelia Work?

    Market-Leading AI Technology

    With her cognitive capabilities, Amelia continuously learns from human interactions to create the most engaging user experiences and generate business value. Watch this video to learn more.

    More than a Bot, More Like a Human

    Amelia is unlike any cognitive AI solution on the market. Industry analysts regularly recognize Amelia as the Most Human AI™ agent with leading conversational abilities. Watch this video to see why.

    The Face of Amelia

    We recently unveiled Amelia’s new life-like interactive avatar. When combined with her years of training from working in some of the world’s largest companies and vertical industries, Amelia brings a human touch to the digital world, delivering true-to-life communication and superior customer experiences.

    Amelia Delivers AI2ROI

    Download Our Latest White Paper

    Whether your company is trying to increase productivity, revamp customer experiences, or make direct sales, AI is the answer. As the market matures, an emerging number of companies are developing and deploying AI use cases that are delivering ROI across several dimensions — part of a trend we call AI2ROI.

    Click below to visit our AI2ROI site to read and listen to the experiences of global business leaders who have transformed their companies by using Amelia as a Digital Colleague working alongside human ones. You can also download our latest white paper, AI2ROI: Delivering Business Value With Automation and Cognitive AI.

    Learn More

    amelia

    The Industry-Leading Digital Employee™

    Amelia, the Most Human AI, is the result of decades of research in discrete mathematics, cognitive neuroscience, autonomic systems and embedded language models. Rated the most intelligent virtual agent by Everest Group, Amelia is capable of complex natural language understanding, context switching, intent recognition and more. Through her unique programming and algorithms, Amelia utilizes each of the human brain’s 8 Core Cognitive Skills to deliver unparalleled capabilities, surpassing mere chatbots in every way.

    Find Out How Amelia Works
    amelia

    Why IPsoft and Amelia?

    IPsoft delivers transformative AI to the world’s largest companies and organizations, resulting in measurable business benefits. With our 20 years of market experience, we know what it takes to successfully deploy AI use cases across a variety of industries.

    • Allstate
    • Vodafone
    • SEB
    • Enfield
    • BBVA
    • NTT
    • EHL
    • UBS
    • BD

    Ready to change the face of your company?

    As your Digital Colleague, Amelia thinks like a human but works at the speed of a machine. Innovative companies invest in Amelia to keep pace with customer demand, scale their business for growth, and deliver ongoing ROI.
    Are you ready to transform how business is done?

    • Good afternoon, Jennifer. How may I assist you?
      Amelia | 12:32pm
      My credit card is missing and I need to cancel it!
      Jennifer | 12:33pm
      I’m sorry to hear that. I see you have two cards associated with your account, a Metro and a Platinum card. Which one would you like to cancel?
      Amelia | 12:33pm
      The Platinum Card.
      Jennifer | 12:33pm
      I have put a hold on your Platinum card. Would you like me to send you a new replacement card?
      Amelia | 12:34pm
      Yes, please!
      Jennifer | 12:34pm
    • Good morning, Jennifer. How may I assist you today?
      Amelia | 12:32pm
      I would like to request a vacation day on September 8th.
      Jennifer | 12:33pm
      I have filed a time-off request with your manager for that date. I will send you an email notification once it has been processed.
      Amelia | 12:33pm
      Great. Also, how many vacation days do I currently have?
      Jennifer | 12:33pm
      You currently have three vacation days and will accumulate an additional two by the end of the month.
      Amelia | 12:34pm
    • Hi Jennifer, I see you had a question about your mobile data plan. How can I help you?
      Amelia | 12:32pm
      I’m traveling to Canada next week and was wondering about roaming charges.
      Jennifer | 12:33pm
      Sure. As a Pay-As-You-Go customer you opted for Special Roaming. Any calls, data or text usage beyond what's included in your plan will be charged at these rates:
      rates
      Amelia | 12:33pm
    • Hello, Jennifer, what can I help you with today?
      Amelia | 12:32pm
      One of my company’s shipments has been placed on hold, can you tell me why?
      Jennifer | 12:33pm
      Of course. Let me access that information…
      Amelia | 12:33pm
      It looks like order 58992 does not have a selected shipping method. Would you like me to assist you with that?
      Amelia | 12:33pm
      Yes, thank you.
      Jennifer | 12:34pm
      Okay, let’s get started.
      Amelia | 12:34pm

      Explore Amelia FAQ

      Find answers to the most common questions about Amelia. How is she trained? What languages does she speak? Does she integrate with legacy systems? We have all the answers you need.

      Connect With an Amelia Expert Today

      Connect With an Amelia Expert Today

      Are you ready to use automation and cognitive technology to lower costs, improve productivity and grow your business? IPsoft can help you plan a solutions roadmap tailored to your goals. Click on Contact Us, enter your contact information, and a team member will reach out within 24 hours.

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