Episode 1 8 Segments 35 mins
Introduction to Conversational AI and Enterprise Digital Employees
Episode 2 5 Segments 27 mins
Intent Recognition at Scale: Part 1: Intent Scope and Architecture Planning
Episode 3 Coming October 2020
Intent Recognition at Scale: Part 2: Development and Best Practices
Episode 4 Coming November 2020
Designing for Digital Employee Experience Outcomes
Episode 5 Coming December 2020
Building a Conversational AI Center of Excellence
About this Episode
Conversational AI agents are valuable members of the enterprise workforce, but the professionals responsible for overseeing building, training, and deploying those agents are indispensable. These professionals are tasked with training Digital Employees to provide interactive services to customers and employees. This starts with intent recognition, one of the most crucial elements to any deployment. Intent recognition is so important that we'll be exploring the subject across two episodes of our series. In this installment, we’ll examine how proper intent recognition defines the success (or failure) of user engagements with Digital Employees. We’ll define intent, how it's expressed, and how it applies to specific audiences and business processes. We’ll also discuss ways to measure intent recognition so that businesses can scale projects with success.
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