Digital customer service is often separated from other parts of the business. Consumers expect service, consultations and transactions to occur within the same context. Amelia can provide seamless end-to-end customer experiences.
Call center and support agents are overwhelmed with high call volumes. This leads to long wait times and drop-offs. Consumers expect 24/7 availability.
Customers want service delivered on any device at any time. They expect interactions to be intelligent, high-quality and easy-to-manage.
Amelia’s Banking Abilities
Credit Card Payment
Customers want frictionless credit card payments. With Amelia, consumers can initiate transactions from any device without any manual data entry.
Make credit card payments
Redeem rewards points
Place travel alerts
Open New Account
Amelia can help customers find, research and open new accounts in just a few minutes. She is able to:
Teach customers about various options
Process customer data
Check Account Balance
Amelia can assist customers with a variety of account-related tasks, including:
Finding the nearest ATM
Pulling balance information for all accounts
Reviewing savings plan data
With Amelia, customers can initiate the mortgage pre-approval and application process, without needing to speak to human agents. Amelia can:
Intake forms and documents
Display customer financial data
Approve and reject applications
Lots of solutions promise to deliver in the future but we needed it solved now. So we needed some kind of relationship that was not a traditional IT-vendor, or IT-customer relationship. We needed some kind of a startup-like commitment, so that if we face some kind of challenge, we can work together to solve it. Those were the two main reasons that brought us to IPsoft.
SEB, one of Sweden’s largest banks, rolled out IPsoft’s Amelia tool in late 2016 to take calls on its IT service desk. Within three weeks, Amelia had taken over 4,200 calls, roughly 15% of overall call volume, and was resolving the calls up to five times faster than a human agent, with repeatable service quality. This level of success led SEB to accelerate its deployment of Amelia and start using it for external customer interactions.
Are you ready to use automation and cognitive technology to lower costs, improve productivity and grow your business? IPsoft can help you plan a solutions roadmap tailored to your goals. Click on Contact Us, enter your contact information, and a team member will reach out within 24 hours.