Today's consumers expect ubiquitous accessibility to insurance provider services. Amelia's state-of-the-art cognitive interface allows users to independently answer common questions and resolve issues.
Amelia is available 24/7 across multiple channels. Plus, she scales to meet demand, which means users are never placed in a queue, waiting endlessly for service.
When Amelia takes on high-volume, low-level user issues, her human colleagues are freed to address complex or unique customer needs.
Amelia’s Insurance Abilities
Auto Insurance Claims
Amelia helps your customers file claims the minute accidents occur. She’s able to:
Discuss deductibles and maximum payouts
Verify policy details
Auto Insurance Policy Changes
No need to involve human agents in simple policy changes. Amelia can:
Update personal information
Recommend new policies
Escalate issues to human agents
QTC Renters Insurance
Your customers will be able to research and apply for renter’s insurance directly through Amelia. She can:
Verify personal information
Offer coverage plans
Life Insurance QTC
Amelia walks customers through the entire policy selection process from research to selection. She’s able to:
Provide custom quotes
Upsell additional products and services
Recommend riders and additional options
Within a year we eliminated our high severity and our medium severity problems by 50%. We're not only fixing things quicker, delivering things quicker, but by looking end to end we're able to identify the trouble spots and resolve those once and for all prevent reoccurrence, which drove a dramatic improvement in cost.
Amelia is quickly becoming an important component of our customer service strategy. She provides our call center personnel with the information and procedures they need to address our customers’ questions and concerns.
IPsoft's Amelia summons insights to give customers personalized, informed experiences — but as a whisper agent, Amelia covertly funnels this experience through a human employee. Drawing from data sources and predictive analytics, the whisper agent can make human employees sound as if they really have their act together — and as if they know their customers well enough to solve their problems quickly.
Are you ready to use automation and cognitive technology to lower costs, improve productivity and grow your business? IPsoft can help you plan a solutions roadmap tailored to your goals. Click on Contact Us, enter your contact information, and a team member will reach out within 24 hours.