Within a year we eliminated our high severity and our medium severity problems by 50%, 50% of them. We're not only fixing things quicker, delivering things quicker, but by looking end to end we're able to identify the trouble spots and resolve those once and for all prevent reoccurrence, which drove a dramatic improvement in cost.
Amelia is quickly becoming an important component of our customer service strategy. She provides our call center personnel with the information and procedures they need to address our customers’ questions and concerns.
IPsoft's Amelia summons insights to give customers personalized, informed experiences — but as a whisper agent, Amelia covertly funnels this experience through a human employee. Drawing from data sources and predictive analytics, the whisper agent can make human employees sound as if they really have their act together — and as if they know their customers well enough to solve their problems quickly.