PaaS provides 24x7 operational support for the IPcenter platform. Our automation platform remediates most issues, but the team is always available to assist with changes and requests.
We maintain our own strict and industry leading KPIs and SLAs completely visible to our clients.
Aside from monitoring and automated remediation, IPsoft will also maintain the platform and work closely with our clients regarding code updates and patches to keep the platform up to current releases and capabilities. Additionally, we conduct ongoing audits, security scans, and compliance reporting for adherence with industry standards, such as PCI and HIPPA.