Dr. Vincent Grasso, IPsoft’s Director of Cognitive Healthcare Services and a practicing physician with more than 30 years in the field, recently spoke with Forbes about the opioid crisis and how technology can help solve this nationwide issue. In the piece, Dr. Grasso is featured along with other industry experts discussing how patients and providers…
In this era of digital data, consumer behavior is constantly tracked, analyzed and optimized. Humans alone cannot process and create actionable insights from the massive amounts of collected data. However, by utilizing Artificial Intelligence (AI), it’s not only possible to create more personalized consumer experiences and meet customers’ increasingly high expectations, but achieve a strategic…
On average, at least one-third of enterprise budgets are dedicated to IT operations, depending on the company. According to a survey of CIOs from Deloitte, many companies see IT investments as a proactive means “to deliver digital capabilities that help them better engage their customers, [while] also dealing with decades-old back-end infrastructure that needs to…
NHS Digital wanted to make it easier for users to research and access published NHS health data. To achieve that, the agency partnered with IPsoft to provide users with their own data concierge whom they call ViDA (or Virtual Digital Assistant). ViDA is an always-on conversational agent based on our industry-leading digital colleague, Amelia. Users…
According to McKinsey, 45% of workplace activities which currently rely on human intermediation could be replicated by machines (and therefore, be executed with machine efficiency). Humans are still central to this function as they are needed to identify the tasks necessary to achieve a result, and build a workflow based on those tasks. But what…
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