Newsroom

Aug 24 2016
Media Inquiries

Daniela Zuin
Director of Marketing
daniela.zuin@ipsoft.com
US: +1 212 708 5521
UK: +44 (0) 7917 678 709

Analyst Inquiries

Rob Petrucelli
Director of Analyst Relations
robert.petrucelli@ipsoft.com
US: +1 212 708 5518

Press Releases

IPsoft and Deloitte Expedite a New Paradigm for the IT Organization Centered on Autonomic and..


NEW YORK, July 18, 2016 — IPsoft and Deloitte Consulting LLP today announced an alliance that will bring together Deloitte’s leading consulting services and IPsoft’s industry-leading autonomic and cognitive solutions to optimize client operations and enable business growth at scale. By developing go-to-market strategies and consulting around IPsoft’s autonomic and cognitive solutions — IPcenter and Amelia — this alliance between IPsoft and Deloitte will establish industry-focused solutions that resolve known IT pain points for clients in an accelerated implementation timeline. “Deloitte is focused on bringing an..

IPsoft and Deloitte Expedite a New Paradigm for the IT Organization Centered on Autonomic and Cognitive Technologies


NEW YORK, July 18, 2016 — IPsoft and Deloitte Consulting LLP today announced an alliance that will bring together Deloitte’s leading consulting services and IPsoft’s industry-leading autonomic and cognitive solutions to optimize client operations and enable business growth at scale. By developing go-to-market strategies and consulting around IPsoft’s autonomic and cognitive solutions — IPcenter and Amelia — this alliance between IPsoft and Deloitte will establish industry-focused solutions that resolve known IT pain points for clients in an accelerated implementation timeline. “Deloitte is focused on bringing an issues-driven approach when tackling business challenges,” said Ranjit Bawa, principal, Deloitte Consulting LLP, and Deloitte cloud and infrastructure leader. “By collaborating with IPsoft, we’re building solutions to solve real client issues and create new opportunities for cost savings and operating efficiencies. The industry is at a great inflection point in autonomics — and together, we’re able to bring our deep-sector knowledge and IPsoft’s innovative solutions to the forefront.” “Currently, the market lacks expertise in advanced automation. The role of the world’s most trusted consultancies is critical in ensuring enterprises translate the potential of autonomic and cognitive technology into business results,” said Chetan Dube, president and CEO, IPsoft. “Deloitte understands the value of advanced autonomic and cognitive solutions in delivering end-to-end digital services that help clients differentiate themselves in hotly contested global markets. By combining our market leading technology with Deloitte’s intimate knowledge of their clients’ businesses, we can reinvent how an enterprise’s IT operations work closer than ever to the business to deliver tangible benefits. CEOs demand quick returns and those who embrace a digital-labor-first strategy will enjoy an exponential competitive edge.” The alliance builds on a solid track record of collaboration between the two organizations and capitalizes on the exploding demand for automation solutions. Research shows that self-learning automation solutions will be a “top 5” investment priority for more than 30 percent of CIOs by 2020,1 fueling market growth for robotic automation at a CAGR 60.5 percent.2 This interest in investment is set against a backdrop of growing pressure to increase the 16% of global IT budgets dedicated to business innovation and reduce the 57% of spending on day to day IT operations.3 IPcenter, IPsoft’s autonomic IT management platform, for core automation is designed to provide 30% efficiencies within 90 days while reducing mean time to resolution by more than 60%. The company’s innovative cognitive agent, Amelia, is in the early stages of being deployed in a wide range of roles including IT service desk agent for a bank, customer services agent for a local authority, and invoicing query agent for an oil and gas company. 1 Gartner Predicts 2016: Smart Machines 2 Transparency Market Research “The global IT robotic automation market” 3 2015 Deloitte Global CIO Survey About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries through the use of digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has 18 offices in 15 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers. About Deloitte Consulting LLP Deloitte helps organizations grow their businesses and enhance value by identifying actionable insights. More than 35,000 professionals provide a broad range of capabilities across human capital, strategy and operations, innovation, and technology that are aligned to the particular needs of specific sectors, businesses and organizations. Deloitte provides clients with leading business insights that can help generate a tangible and measurable impact. Contact IPsoft Daniela Zuin, +001 212 708 5521 Marketing Director, IPsoft daniela.zuin@ipsoft.com Edelman for IPsoft Erin Pace, (312) 297-6900 Erin.Pace@edelman.com


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Press Releases

IPsoft Continues Investments in Autonomic Technologies


• Opens new center to expand support for customers automating IT processes • Sets out vision for new digital labor model for IT • Previews next generation IT..

IPsoft Continues Investments in Autonomic Technologies


• Opens new center to expand support for customers automating IT processes • Sets out vision for new digital labor model for IT • Previews next generation IT management platform, Apollo NEW YORK; June 29, 2016 — IPsoft today announced the opening of its global Autonomic Center at 7 World Trade Center in New York City. The center will be dedicated to autonomic research and operations. Timed with the opening of the center, IPsoft will show a preview of its next generation cognitive IT platform, Apollo. By layering cognitive competence on top of an autonomic backbone, Apollo disintermediates large components of IT overhead and plants the seeds for running unmanned network operations. As a result, IT applications will be able to understand the business user directly without the need for large service centers. This research effort directed towards Uberization of IT has been in development for the last four years and is rolling out to customers later this year. “The launch of our Autonomic Center is an important milestone for IPsoft and a sign of our continued growth in the autonomics market,” said Chetan Dube, CEO of IPsoft. “We already manage 1 million+ critical devices directly and have a library of 20,000+ automations which are being used to deliver end-to-end automation within 1,000+ end-user organizations every day. As we extend our partner network amongst the world’s leading service providers we expect this number to continue to grow at double digit rates. The Autonomic Center will enable our clients to increase effectiveness of their infrastructure and maximize ROI by serving as the autonomous engine that keeps their IT organization humming.” Driving a Quantum Shift in IT Management Leveraging years of proven innovation, IPsoft is driving the market forward with its vision for a new digital labor model that connects business directly to IT. The development of IPsoft’s next generation IT management platform, Apollo, sets out a path towards creating an IT self-service model that puts automation at the center. “IT of old is going to be disintermediated. Just like Uber disintermediated the taxi cab company, algorithmic IT will revolutionize legacy structures and establish end-to-end automated IT operations that deliver a step change in efficiency,” said Dube. Recognizing the impact of IPsoft’s solutions on the market, Dr. Tom Reuner, Managing Director, Research, HfS Research commented: “IPsoft is strongly positioned across in HfS’ Intelligent Automation Continuum spanning both the Autonomics Platforms and Cognitive Computing categories that make up the Continuum evolving toward broader notions of artificial intelligence. The launch of the IPsoft Autonomic Center is a sign of the company’s continued investment in the development of intelligent automation solutions that are changing the construct of the modern IT workforce.” Chetan Dube will preview Apollo at an event on June 29 to mark the opening of the Autonomic Center. Following his keynote, industry executives and advisors, including ISG and Alvarez and Marsal will be discussing the implications of this new vision on IT organizations. The Autonomics Center is located at 7 World Trade Center, New York. About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries by deploying digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has 18 offices in 15 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers. Contact IPsoft Daniela Zuin, +001 212 708 5521 Marketing Director, IPsoft daniela.zuin@ipsoft.com Edelman for IPsoft Erin Pace, (312) 297-6900 Erin.Pace@edelman.com


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Opinion

The Uberization of IT


A new wave of smart IT management technology is going to automate computing and free workers to be more creative and productive Imagine if there was a regular power..

The Uberization of IT


A new wave of smart IT management technology is going to automate computing and free workers to be more creative and productive Imagine if there was a regular power outage and your lights went off. But instead of the utility working behind the scenes to quickly restore power, they made you contact them, write up an explanation of the problem and wait for a few days while they looked into the situation. This is essentially how we are running technology systems in modern-day companies. We supposedly live in an on-demand world where computing power and services can be turned on and off like a light switch and be run without worry or interruption much like a power utility. But the truth sadly does not match reality. When the printers are not working at your company or you want a new iPhone for work, we usually force employees to visit a website and submit a ticket on some clunky software. The ticket goes into the ether, the “help desk” eventually responds, and you have to answer and pray they can fix the problem quickly so you can get some work done. Does this make any sense? Not really. Shouldn’t you be able to tell your IT system, “Hi, I’m Will, I’m having a bad day, I would like a new iPhone and please fix my broken printer?" Thanks to a new wave of automation and artificial intelligence technology, that better future is within our grasp. We at IPsoft see the next generation of IT management revolutionizing the technology market in the same way Uber has disrupted the cab industry. We call it the “Uberization of IT” and the transformation is already underway. Uber remade the cab business by combining several existing technologies—GPS, rating systems and instant payment—into one innovative service that automated the matching of supply and demand for transportation, magically delivering a car to your curb with the press of a button. Similarly, IPsoft is developing its own technology that dramatically improves IT service by automating repair jobs and tasks without human intervention, making life easier for both tech workers and users of business technology. In this new world, IT managers will be more like conductors, training virtual engineers and orchestrating efforts between humans and machines so they work together seamlessly. As a result, many tech workers will no longer have to devote time to managing rote or routine tasks. These brilliant minds will be unshackled from the ordinary to fix more complex problems and develop creative solutions that truly enhance the performance of a business. The need for smarter IT management is greater than ever. Computer technology has gotten increasingly complicated over the last 20 years. Now, the emerging Internet of Things is fundamentally changing how our world works again. The digital and physical worlds are merging, with intricate networks of sensors coursing with data. With so much data and so many connected devices, we are rapidly approaching the limits of what humans can process. IPsoft has proven autonomic and cognitive technology that makes it possible for companies to grow at scale without sacrificing quality, cost or agility. Today, our automation technology uses virtual engineers to process 56% of all events without human intervention, and up to 90% of lower, level one events. Our clients¬, which number 2 in 10 Fortune 1000 companies’ IT operations, typically see greater than 30% gains in efficiency within 90 days. And incidents are resolved with a 60% average reduction in mean time to resolution. Now, with our Apollo system, we are layering cognitive technology on top of the autonomic backbone, so workers will no longer have to be pulled down into the muck of technology to solve many problems. In our engineering labs and newly opened Autonomics Center we will teach our cognitive agents a variety of business processes so they can communicate with the business user in real human language as if they were speaking to a person. Our technology, like humans, can learn and become more intelligent by observing speech patterns and seeing how the best human engineers solve problems. This new workplace where human and digital employees work together in harmony recognizes the complexity of our connected world and the finite resources available to manage it. Tech workers will be newly empowered to conduct a more perfect machine that frees them to dream up the next big thing. Employees will no longer be left hanging, dependent on others to solve a problem that could be fixed in a matter of minutes. This new technology and workplace will be the true realization of the Uberization of IT. Dube is the founder and CEO of IPsoft.


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Events

Gartner Symposium/ITxpo, Oct 16-20, 2016, Orlando


The Gartner Symposium is the world's most important gathering of CIOs and Senior IT Executives. Meet IPsoft at the Gartner Symposium/ITxpo 2016 in Orlando to learn..

Gartner Symposium/ITxpo, Oct 16-20, 2016, Orlando


The Gartner Symposium is the world's most important gathering of CIOs and Senior IT Executives. Meet IPsoft at the Gartner Symposium/ITxpo 2016 in Orlando to learn how IPsoft is leading the cognitive revolution and why Gartner has highlighted IPsoft as being one of the innovators in the Smart Machines era. Book a personal demo.  

Visit us on the show floor

Visit us in Atlantic Hall, Booth #349 to explore where automation and cognitive can offer you the greatest possible enhancements to your IT and business delivery.
  • Let us introduce you to the world’s first cognitive agent, Amelia, who is being employed today by global firms in a range of service desk roles. We’ll be walking through demos so that you can learn more about how you can transform customer experience by employing a digital workforce across your engagement platforms.
  • Let us show you how leading organizations are leveraging IPcenter, our autonomics-based IT management platform, to achieve rapid efficiency gains of 35% while improving service quality.
  • Let us inspire you to rethink IT operations by employing a digital labor first strategy. Our next generation, IT management platform, Apollo, integrates cognitive and autonomic technology to usher in a new era of intelligent automation. Attend a preview demo of Apollo ahead of its full launch and prepare yourself to lead your IT organization into the digital era.
 

Join our speaker sessions

Hear Chetan Dube, IPsoft CEO and President, outline his vision of the future of IT operations powered by digital labor. At his launch presentation of Apollo you’ll see a live demonstration of this groundbreaking new technology. Date: Monday, 17th October Time: 3.30pm to 4.15pm   Attend a customer presentation to learn why this organization hired Amelia and how she is changing their ability to service customers whenever they want and wherever they are. Date: Wednesday, 19th October Time: 10.15am to 11.00am  

Book a personal demo:


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In The Media

Raconteur: Digital labor could unleash a creative revolution in the workplace


“Within ten years, regardless of your occupation, you will work alongside an artificial intelligence,” says Chetan Dube, president and chief executive of IPsoft,..

Raconteur: Digital labor could unleash a creative revolution in the workplace


“Within ten years, regardless of your occupation, you will work alongside an artificial intelligence,” says Chetan Dube, president and chief executive of IPsoft, whose automation technology is already used by more than 200 companies from the Fortune 1000. In 1998, Mr Dube left his role as a professor at New York University to found IPsoft and make this vision a reality. The world of work is finally catching up with him. Read more


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