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IPsoft’s Market-Leading AI Platform Included in Analyst Report on Advanced Automation Solution Providers
Independent Research Reviews Vendors’ Activity in Automation Market NEW YORK, November 15, 2017– IPsoft, the leader in enterprise AI, is recognized as one of the independent solution providers of automation technology in a recent report published by leading analyst firm Forrester Research entitled “Vendor Landscape: Advanced Automation Service Providers, Q3 2017.” In the report, Forrester reviews IPsoft’s work delivering automation solutions to the market both directly and through systems integration (SI) partners. Forrester says IPsoft’s “corporate DNA” reflects its vast catalogue of thousands of automations, “but also..
November 15, 2017
IPsoft Equips Businesses to Accelerate Digital Transformation at Scale by Automating Delivery of Enterprise Services with..
1Desk™, the world’s first AI platform to combine cognitive and autonomic technologies, will fully automate shared enterprise services New York, November 7, 2017-..
November 7, 2017
Q&A: Gerson Benker, a Believer in AI for the Enterprise
Gerson Benker of Carestream Health addresses the audience at IPsoft’s Digital Workforce Seminar at Gartner Symposium/ITxpo in Barcelona. Gerson Benker is..
November 14, 2017
How do you manage the organizational change required to absorb automation and cognitive technology into your operations? Often, people don’t want to change what they have done for past 30 years and resist automation. You need to convince them their skills are better used for higher-quality tasks and projects. For their own careers, they need to get away from repetitive tasks and reskill and learn new things for the future. Then there are younger millennials who come into our company who actually don’t want to do all of these administrative tasks. As the workforce shifts, in order to keep up with the younger workers, you actually have to automate repetitive tasks, because those workers don’t want to do these things anymore. It’s going to be hard to attract and retain younger workers unless you automate, and the pressure to introduce AI technology will only increase. The first step with IPcenter was a big step, because it was a new interface. You have to do [AI] in phases, and pick people who are advocates and who are open-minded, who can be champions for these technologies within their own divisions. With Amelia and 1Desk, we think the technology will be so good that users won’t really be aware of the implementation, they’ll just notice that it works and delivers benefits. What kind of skills are you looking for in order to take your AI/innovation strategy forward? We’re looking for skills like requirements gathering, understanding business operations, and helping business partners translate business needs into an IT solution. It’s not just about people executing in the back room. The days of executing tasks in the back room are long gone. No-one should be planning to run a datacenter — the datacenter should run itself. People who want to create innovative solutions, who are good at managing projects and development work: those are the people we are looking for. In your opinion, what makes 1Desk different form other technologies? The end-to-end automation and running entire processes at scale. That the system is teachable, and that it can learn. You’re not stuck at one level, there’s no specific customization required. If you teach 1Desk to solve your problems, it will retain that knowledge and get smarter as time goes on, and the automation will automatically increase over time. No other system that I’ve looked at or that I’m aware of in the industry can do that. [With other technologies] you can program certain customizations, but they do not have the self-learning capabilities or the end-to-end automation like 1Desk. Ultimately I just want people to see the benefits. Business users shouldn’t have to know too much about the technology — it should be so good and so smooth they just don’t notice, and systems simply work.
Business users shouldn’t have to know too much about the technology — it should be so good and so smooth they just don’t notice, and systems simply work.
Gerson Benker, Vice President of IT Operations, Carestream Health
Introducing the Digital Labor Studio With 1Desk™
IPsoft this week announced 1Desk, the fusion of autonomics, cognitive and analytics for users to connect with any service within their enterprise: IT, Finance, HR or..
Allan Andersen, Director of Enterprise Solutions, IPsoftNovember 9, 2017
IPsoft this week announced 1Desk, the fusion of autonomics, cognitive and analytics for users to connect with any service within their enterprise: IT, Finance, HR or Administrative. 1Desk is packed with multiple innovations based on our automation experience with IPcenter and our cognitive expertise with our virtual agent Amelia. 1Desk brings together the IT front-office (service desk) and back-office (operations) into a cohesive solution where virtual cognitive agents, autonomics and humans work toward a common goal of delivering unified business services of continuous improvement. What’s more, 1Desk is designed to encourage organizations to embrace a future where autonomic and cognitive technologies work alongside their human counterparts solving business and IT issues. This will take a convergence of people, process and technology into a true Digital Workforce, sparking board-level discussions and debates about how to build this workforce and how to best bring this vision into focus. One of the Digital Workforce innovations within 1Desk is the Digital Labor Studio (DLS), a nexus of technology, process, resources and talent which is designed to drive new efficiencies through intelligent use of different AI and automation technologies. The DLS constantly analyzes the processing, remediation and optimization of the work occurring in 1Desk, driven by a team of automation and cognitive engineers who are guided and aided by ITIL processes and AI technologies. With 1Desk at the center, building the DLS will be a journey for many organizations. A good first step in that journey is for customers to look at how they’re already using ITIL as a guide in IT support, consider how 1Desk can significantly improve and greatly elevate their IT operations, and then expand the use of 1Desk to encompass other business services.
IPsoft First Artificial Intelligence Provider to Join GovDC Marketplace in New South Wales
SYDNEY – November 2, 2017 – IPsoft, the leading global provider of cognitive solutions, has been added to the New South Wales GovDC Marketplace, a..
November 2, 2017
SYDNEY – November 2, 2017 – IPsoft, the leading global provider of cognitive solutions, has been added to the New South Wales GovDC Marketplace, a whole-of-government procurement solution for technology services, marking the first time an Artificial Intelligence (AI) solutions provider has been included. This opens the door for a wide range of departments and agencies in the state to benefit from the efficiencies of IPsoft’s Autonomic IT Infrastructure Management platform, IPcenter, and the company’s market-leading cognitive virtual agent, Amelia. The NSW Government is widely regarded as the most advanced Australian state and has repeatedly proven to be the only digital-ready state government, leading the country in seeking to implement cutting-edge technology within government operations and customer experience. “The GovDC Marketplace is focused on assisting government agencies to deliver fast, cost-effective and reliable solutions to NSW citizens through as-a-service and cloud capability solutions. Our pre-qualified suppliers are a vital part of that, with agencies able to choose the right solution for them based on the hybrid IT value proposition of each supplier,” said Simon Geraghty, Executive Director, NSW Government Technology Platforms, Department of Finance, Services and Innovation. “We see significant potential in helping government departments and agencies leverage breakthrough AI technology that will deliver a radically more efficient level of service to citizens. Amelia can transform internal and citizen-facing processes that require a conversationally-intelligent virtual agent to deliver an exceptional customer experience at scale,” said Andrew Winlaw, Vice President of IPsoft Australia & New Zealand. “We also see a huge opportunity to reduce resolution times and improve reliability within the IT infrastructure by leveraging IPcenter’s virtual engineers.” IPcenter is noted as the leader in IT operations automation by market analyst firm, Everest Group. The group’s recent PEAK Matrix Assessment recognized the platform’s high market impact and outstanding vision and capabilities. Amelia’s unique combination of natural language dialogue, dynamic learning and decision making is widely acclaimed by market analysts. Ovum’s recent report IPsoft’s Amelia: More than a Chatbot, highlights how Amelia can be the enabler of holistic change to business processes across a wide range of industries including government services, banking, insurance, retail, telecoms and travel. Amelia and IPcenter can be accessed on NSW’s GovDC marketplace via this link. About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries through the use of digital labor. Through its portfolio of world-leading autonomic and cognitive solutions, it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 18 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers. Contact Daniela Zuin, Tel: +1 212 708 5521 Marketing Director, IPsoft firstname.lastname@example.org Andrew Winlaw, Tel: +61 2 8075 4688 Vice President of IPsoft Australia & New Zealand email@example.com