“Science may set limits to knowledge but should not set limits to imagination.”
Bertrand Russell
Amelia, our cognitive knowledge worker, interfaces on human terms. She is a virtual agent who understands what people ask – even what they feel – when they call for service.
Using the same instruction manuals as, for example, call center operators, Amelia can be deployed straight from the cloud in a fraction of the time. She learns as she works and provides high-quality responses consistently, every day of the year, in every language your customers speak.
You can scale your virtual team to suit your business volumes adding resources straight from the cloud during peak periods and shrinking back down when activity drops.
Language is no barrier. Amelia can respond to queries in multiple languages allowing your business maximum flexibility in routing customer service queries.
When you hire Amelia, you do so against a specific outcome. Our commercial models are aligned to your results. For example, payments can be aligned to servicing calls satisfactorily, or responding to a standard query within a set period of time.
Map the use of Amelia to reduce the cost of service per call while increasing the number of calls your business can process. Drive higher customer satisfaction and productivity by allowing your team of human experts to focus on dealing with complex and higher–value inquiries while Amelia absorbs the most repeatable parts of the process.
The creativity and ingenuity of human talent is subdued by the mundane, repetitive, routine and uninspiring tasks that eat up 80% of our daily lives. With cutting-edge technology that emulates the human brain, you can slice the cost of carrying out the 80%, and free up capital to re-invest in high-value functions.
Amelia is modeled on the human brain. For this reason, she becomes smarter with time. Her thought process can be explained in a sequence of steps:
Whereas many other technologies demand that humans adapt their behavior in order to interact with “smart machines,” Amelia is intelligent enough to interact like a human herself. This equips her to deliver a top quality customer experience for any of the businesses in which she is deployed.
Amelia doesn’t have just an IQ, she has an EQ as well. She is equipped to sense human emotions and respond appropriately.
While other systems require exact phrases or fixed content, the contextual filters used by Amelia allows her to understand loosely stated problems.
For example: “My email locked me out.” “I am locked out of my email.”
Both sentences have the same meaning but are structured differently. The agent would recognize both as the same request.
“Science may set limits to knowledge but should not set limits to imagination.”
Bertrand Russell
Corporate Brochure
