• DWS 2018: The Crossroads of Business, Technology and Humanity

    This June, thought leaders, industry insiders, and delegates from around the world gathered in New York City for the second annual Digital Workforce Summit (DWS). Here are some of the highlights from this year’s event.



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  • The ROI in AI: Banking

    Meet Amelia, your digital colleague. She simplifies digital banking and improves customer experiences.



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  • 1Desk: Technology That Empowers People and Processes

    1Desk combines cognitive automation and human decision making to improve and accelerate business processes.



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  • The Analysts’ POV: AI Research Firm Cognilytica on IPsoft’s Disruptive Potential

    The AI research firm Cognilytica recently profiled IPsoft, noting our pursuit of “a broad, intelligent, AI-enabled, autonomous platform that enterprises can leverage for a wide range of tasks.”



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  • The Analysts’ POV: NelsonHall on IPsoft’s Bold Vision for Automation

    Following DWS 2018, a Principal Analyst at NelsonHall shared his thoughts on the event and how IPsoft’s products are leading the way in intelligent automation.



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IPsoft

We thought our biggest challenge was going to be trying to make Amelia sound as human as possible. That wasn’t a problem at all. Forty-five percent of our players had no idea Amelia wasn’t human. When they were transferred onto a human agent, they were asking, ‘Who was that Amelia person?

-Matt Tomlinson, Global Director of Innovation at Electronic Arts (DWS 2018)

“Amelia is quickly becoming an important component of our customer service strategy. She provides our call center personnel with the information and procedures they need to address our customers’ questions and concerns.”

-Allstate Senior Vice President Carla Zuniga.

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