Automation. IT operations. Driven by conversational AI.
Our client feedback speaks for itself. A 93% reduction in average IT resolution time at a global investment bank. 6,000 automations created for a top media services company. An insurance company redistributed 70 IT-related man-hours per day to higher-value tasks. 250,000 calls aided by virtual intelligence per month at a major insurance agent. 70% of customer service interactions at a retail bank handled entirely by virtual labor. As the largest privately-owned AI company, we have two decades of experience building automation solutions that solve real business problems.
Globally connected AI
for any Business
Product Portfolio
When businesses needed an IT platform to accelerate operations, we built IPcenter. When our customers needed a way to speak and interact directly with corporate systems, we built the industry’s first intelligent virtual agent, Amelia. When customers wanted RPA, automation and a virtual agent in a single, integrated, end-to-end platform, we created 1Desk.
We can increase your IT efficiency by 30% in 90 days. Our clients realize, at minimum, a 60% reduction in mean time to resolution.
Amelia was rated the most capable Intelligent Virtual Agent by Everest Group. She’s used in multiple industries around the world -- banking, healthcare, insurance, retail, telecommunications and more.
A telco company hired Amelia as the first line of IT support for 20,000 employees, and she handles 82% of support requests through 80,000-plus conversations. A smartphone retailer tapped Amelia to handle customer product inquiries and sales conversion rates are rising. A technology and entertainment company hired Amelia to serve as the first touchpoint for chat-based customer service, and she fields more than 10,000 calls per week.
A telecommunications company automated 100% of its off-boarding tasks and reduced MTTR by 81%.
By combining IT ops automation with a virtual agent, 1Desk empowers employees to bypass support ticketing systems. With a spoken or typed command employees can launch end-to-end processes without involving IT staff. Overlay 1Desk on top of your existing software — HR, ERP, CRM, Expense Management, etc. — and create an on-demand enterprise for your employees.
RPA exceeds productivity expectations for 86% of users, according to Deloitte. Yet only 3% of companies have deployed 50+ bots, according to PwC. Companies can’t maintain and scale RPA for ongoing productivity and cost-savings.
1Desk’s 1RPA delivers easy-to-build conversational RPA. Our bots scale for free–no more buying the same bot over and over to meet demand.
Banking, financial services, healthcare, insurance, telecommunications: Give Amelia a position at your company and she excels.
1,000,000+ real internal and external conversations. 100% project coverage. 99% accuracy rates.
Don’t just engage with
users, have a conversation
with them
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Good afternoon, Jennifer. How may I assist you?My credit card is missing and I need to cancel it!I’m sorry to hear that. I see you have two cards associated with your account, a Metro and a Platinum card. Which one would you like to cancel?The Platinum Card.I have put a hold on your Platinum card. Would you like me to send you a new replacement card?Yes, please!
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Good morning, Jennifer. How may I assist you today?I would like to request a vacation day on September 8th.I have filed a time-off request with your manager for that date. I will send you an email notification once it has been processed.Great. Also, how many vacation days do I currently have?You currently have three vacation days and will accumulate an additional two by the end of the month.
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Hello, Jennifer! How may I assist you this evening?I need to check the status of a ticket with IT.What is the reference number?I don’t have the number handy. It’s the last one I submitted about the printer.I have located one open ticket (reference number INC0010003) regarding an inability to connect to the printer on the 14th floor.That’s the one.Would you like to update, escalate, or delete this ticket?Escalate it, please.I have escalated ticket INC0010003 from Medium to High urgency.
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Hi Jennifer, I see you had a question about your mobile data plan. How can I help you?I’m traveling to Canada next week and was wondering about roaming charges.Sure. As a Pay-As-You-Go customer you opted for Special Roaming. Any calls, data or text usage beyond what's included in your plan will be charged at these rates:
![rates]()
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Hello, Jennifer, what can I help you with today?One of my company’s shipments has been placed on hold, can you tell me why?Of course. Let me access that information…It looks like order 58992 does not have a selected shipping method. Would you like me to assist you with that?Yes, thank you.Okay, let’s get started.
The science behind Amelia
Amelia is the result of decades of research in discrete mathematics, cognitive neuroscience, autonomic systems and embedded language models. Rated the most intelligent virtual agent by Everest Group, Amelia is capable of complex natural language understanding, context switching, intent recognition and more. Through her unique programming and algorithms, Amelia utilizes each of the human brain’s 8 Core Cognitive Skills to deliver unparalleled capabilities, surpassing mere chatbots in every way.
Testimonials
We know you'd rather hear from our clients than us. Here's what some of our 550+ customers have to say.
Join the IPsoft Partner Program
The IPsoft Partner Program delivers cognitive and automation solutions to businesses around the world via teamwork with like-minded organizations and providers. Together we create and promote solutions to audiences across industries.
Let’s discuss how we can work together.
Connect With an Expert Today
Are you ready to use automation and cognitive technology to lower costs, improve productivity and grow your business? IPsoft can help you plan a solutions roadmap tailored to your goals. Click on Contact Us, enter your contact information, and a team member will reach out within 24 hours.
Contact Us
DWS 2019: The Brains Behind Amelia’s Brain
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Rob Petrucelli
Director of Analyst Relations
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