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IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries.

Tangible business value for business and industries

IPsoft's mission is to transform operational performance by powering the world with intelligent systems. Our products and serivces improve the lives of customers and colleagues in a multitude of industries.

We thought our biggest challenge was going to be trying to make Amelia sound as human as possible. That wasn’t a problem at all. Forty-five percent of our players had no idea Amelia wasn’t human. When they were transferred onto a human agent, they were asking, ‘Who was that Amelia person?

Matt Tomlinson, Global Director of Innovation at Electronic Arts (DWS 2018)

Hire a digital colleague and design a hybrid practice that amplifies team potential and scales for business impact

Amelia is a digital colleague that can help your organization amplify employee potential and scale for business impact. She is a dynamic and evolving AI employee who helps you do more with less.

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  • Amelia is very responsive and attentive to [players’] needs… and helps them get where they need to go.

    Matt Tomlinson, Global Director if Innovation, Electronic Arts
  • We think [IPsoft’s] technology will be so good that users won’t really be aware of the implementation, they’ll just notice that it works and delivers benefits.

    Gerson Benker, VP IT Operations
  • [With Amelia] IPsoft fits companies looking to automate end-to-end customer-facing processes. IPsoft’s robust NLU and dialogue management, make it a top pick for companies looking to do more than just answer questions.

    Forrester Research, June 29 2017
Digital Colleagues

The Science Behind Amelia

IPsoft’s Amelia is the most dynamic AI system thanks to her cognitive learning abilities, autonomic task management, and emotional intelligence. In this article, we’ll walk you through how Amelia’s brain works, how she can be used to resolve customer service issues, and how she can help employees do their jobs faster and more intelligently.

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