Client Success

    Automation. IT operations. Driven by conversational AI.

    Our client feedback speaks for itself. A 93% reduction in average IT resolution time at a global investment bank. 6,000 automations created for a top media services company. An insurance company redistributed 70 IT-related man-hours per day to higher-value tasks. 250,000 calls aided by virtual intelligence per month at a major insurance agency. 70% of customer service interactions at a retail bank handled entirely by virtual labor. As the largest privately-owned AI company, we have two decades of experience building automation solutions that solve real business problems.

    Explore all verticals

    Globally connected AI
    for any Business

    • We’ve been applying it to employee services around onboarding and recruiting and exploring how we can create shared services with Amelia. Amelia’s got a great opportunity to, I think, change the market because it’s much, much more than just a chatbot — she’s a cognitive assistant.

      John Brownridge, Principal of Digital Human Capital, Deloitte
    • Amelia is quickly becoming an important component of our customer service strategy. She provides our call center personnel with the information and procedures they need to address our customers’ questions and concerns.

      Carla Zuniga, SVP Operations, Allstate

      Product Portfolio

      When businesses needed an IT platform to accelerate operations, we built IPcenter. When our customers needed a way to speak and interact directly with corporate systems, we built the industry’s first intelligent virtual agent, Amelia. When customers wanted RPA, automation and a virtual agent in a single, integrated, end-to-end platform, we created 1Desk.

      We can increase your IT efficiency by 30% in 90 days. Our clients realize, at minimum, a 60% reduction in mean time to resolution.

      Amelia was rated the most capable Intelligent Virtual Agent by Everest Group. She’s used in multiple industries around the world -- banking, healthcare, insurance, retail, telecommunications and more.

      A telco company hired Amelia as the first line of IT support for 20,000 employees, and she handles 82% of support requests through 80,000-plus conversations. A smartphone retailer tapped Amelia to handle customer product inquiries and sales conversion rates are rising. A technology and entertainment company hired Amelia to serve as the first touchpoint for chat-based customer service, and she fields more than 10,000 calls per week.

      A telecommunications company automated 100% of its off-boarding tasks and reduced MTTR by 81%.

      By combining IT ops automation with a virtual agent, 1Desk empowers employees to bypass support ticketing systems. With a spoken or typed command employees can launch end-to-end processes without involving IT staff. Overlay 1Desk on top of your existing software — HR, ERP, CRM, Expense Management, etc. — and create an on-demand enterprise for your employees.

      RPA exceeds productivity expectations for 86% of users, according to Deloitte. Yet only 3% of companies have deployed 50+ bots, according to PwC. Companies can’t maintain and scale RPA for ongoing productivity and cost-savings.

      1Desk’s 1RPA delivers easy-to-build conversational RPA. Our bots scale for free–no more buying the same bot over and over to meet demand.

      Amelia

      Banking, financial services, healthcare, insurance, telecommunications: Give Amelia a position at your company and she excels.

      1,000,000+ real internal and external conversations. 100% project coverage. 99% accuracy rates.

      • Our approach to transformation embraces digital technology to find completely new ways of supporting residents, which in turn frees up valuable resources for reinvestment in front-line services. Deploying IPsoft’s world-leading Artificial Intelligence is another major milestone in this journey.

        James Rolfe, Enfield Council’s Director of Finance, Resources & Customer Services
      • You could imagine that we’re introducing this Artificial Intelligence to users who are call-takers, and their first reaction is, ‘She’s going to take my job.' So we spent a lot of time with change management, and they very quickly realized that Amelia was a partner and an asset that they could adopt because she helped every day make their job easier.

        Matthew Tate, AI Technology Strategy, Allstate

        Don’t just engage with
        users, have a conversation
        with them

        • Good afternoon, Jennifer. How may I assist you?
          Amelia | 12:32pm
          My credit card is missing and I need to cancel it!
          Jennifer | 12:33pm
          I’m sorry to hear that. I see you have two cards associated with your account, a Metro and a Platinum card. Which one would you like to cancel?
          Amelia | 12:33pm
          The Platinum Card.
          Jennifer | 12:33pm
          I have put a hold on your Platinum card. Would you like me to send you a new replacement card?
          Amelia | 12:34pm
          Yes, please!
          Jennifer | 12:33pm
        • Good morning, Jennifer. How may I assist you today?
          Amelia | 12:32pm
          I would like to request a vacation day on September 8th.
          Jennifer | 12:33pm
          I have filed a time-off request with your manager for that date. I will send you an email notification once it has been processed.
          Amelia | 12:33pm
          Great. Also, how many vacation days do I currently have?
          Jennifer | 12:33pm
          You currently have three vacation days and will accumulate an additional two by the end of the month.
          Amelia | 12:34pm
        • Hello, Jennifer! How may I assist you this evening?
          Amelia | 12:32pm
          I need to check the status of a ticket with IT.
          Jennifer | 12:33pm
          What is the reference number?
          Amelia | 12:33pm
          I don’t have the number handy. It’s the last one I submitted about the printer.
          Jennifer | 12:33pm
          I have located one open ticket (reference number INC0010003) regarding an inability to connect to the printer on the 14th floor.
          Amelia | 12:34pm
          That’s the one.
          Jennifer | 12:34pm
          Would you like to update, escalate, or delete this ticket?
          Amelia | 12:34pm
          Escalate it, please.
          Jennifer | 12:34pm
          I have escalated ticket INC0010003 from Medium to High urgency.
          Amelia | 12:34pm
        • Hi Jennifer, I see you had a question about your mobile data plan. How can I help you?
          Amelia | 12:32pm
          I’m traveling to Canada next week and was wondering about roaming charges.
          Jennifer | 12:33pm
          Sure. As a Pay-As-You-Go customer you opted for Special Roaming. Any calls, data or text usage beyond what's included in your plan will be charged at these rates:
          rates
          Amelia | 12:33pm
        • Hello, Jennifer, what can I help you with today?
          Amelia | 12:32pm
          One of my company’s shipments has been placed on hold, can you tell me why?
          Jennifer | 12:33pm
          Of course. Let me access that information…
          Amelia | 12:33pm
          It looks like order 58992 does not have a selected shipping method. Would you like me to assist you with that?
          Amelia | 12:33pm
          Yes, thank you.
          Jennifer | 12:34pm
          Okay, let’s get started.
          Amelia | 12:34pm
        Digital Colleagues

        The science behind Amelia

        Amelia is the result of decades of research in discrete mathematics, cognitive neuroscience, autonomic systems and embedded language models. Rated the most intelligent virtual agent by Everest Group, Amelia is capable of complex natural language understanding, context switching, intent recognition and more. Through her unique programming and algorithms, Amelia utilizes each of the human brain’s 8 Core Cognitive Skills to deliver unparalleled capabilities, surpassing mere chatbots in every way.

        Testimonials

        Here's what some of our 550+ clients have to say.

        • Our approach to transformation embraces digital technology to find completely new ways of supporting residents, which in turn frees up valuable resources for reinvestment in front-line services. Deploying IPsoft’s world-leading Artificial Intelligence is another major milestone in this journey.

          James Rolfe, Enfield Council’s Director of Finance, Resources & Customer Services
        • We reached a new group of customers we didn't have. People who didn't want to call or go into a branch office, now they had a channel that they could use in order to become customers.

          Nicolas Moch, Head of Information, Architecture and Strategy for SEB
        • [Amelia will] ask additional probing questions until she gets to a point where her confidence level is less than 99.9%, and then she will conference in a supervisor or subject-matter expert.

          Tom DeCarlo, Managing Director and Head of Client Services, UBS

          Join the IPsoft Partner Program

          The IPsoft Partner Program delivers cognitive and automation solutions to businesses around the world via teamwork with like-minded organizations and providers. Together we create and promote solutions to audiences across industries.

          Let’s discuss how we can work together.

          Let's Discuss How We Can Work Together

          Connect With an Expert Today

          Are you ready to use automation and cognitive technology to lower costs, improve productivity and grow your business? IPsoft can help you plan a solutions roadmap tailored to your goals. Click on Contact Us, enter your contact information, and a team member will reach out within 24 hours.

          Contact Us
          Contact Us