• Forbes Highlights Allstate’s Ongoing Success With Amelia

    Last year, Allstate hired IPsoft’s industry-leading digital colleague Amelia as a whisper agent. Forbes profiled the ongoing successes of this partnership via an interview with Allstate Senior Vice President Carla Zuniga.



    Click Here to Learn More

  • Reimagining the Employee Experience in the Age of Artificial Intelligence

    A new white paper from Everest Group and IPsoft looks at the future of work and identifies key enabling technologies that can improve EX, can drive higher employee satisfaction, greater productivity and higher profitability.



    Click to Download the Paper

  • CRN Magazine: Amelia is The Most-Human Digital AI

    Artificial intelligence that doesn’t appropriately respond to and show emotion will ultimately deliver with less-than-ideal user experiences. IPsoft is proud of the work we’ve done to make Amelia empathetic and emotionally intelligent.



    Click Here to Learn More

  • DWS 2018: The Crossroads of Business, Technology and Humanity

    This June, thought leaders, industry insiders, and delegates from around the world gathered in New York City for the second annual Digital Workforce Summit (DWS). Here are some of the highlights from this year’s event.



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  • IPsoft CEO Chetan Dube on AI in the Workplace

    In a recent podcast with The Financial Times, our CEO discussed how AI will reshape the global workforce, allowing human roles to evolve.



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IPsoft

IPsoft makes it possible to transform business performance through the employment of digital labor. Everyday we automate thousands of IT and business processes for enterprises across a wide range of industries.

Tangible business value for business and industries

IPsoft's mission is to transform operational performance by powering the world with intelligent systems. Our products and serivces improve the lives of customers and colleagues in a multitude of industries.

Banking
Insurance
Healthcare
Advertising
Automotive
Telecom

Education
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IT Support

We thought our biggest challenge was going to be trying to make Amelia sound as human as possible. That wasn’t a problem at all. Forty-five percent of our players had no idea Amelia wasn’t human. When they were transferred onto a human agent, they were asking, ‘Who was that Amelia person?

Matt Tomlinson, Global Director of Innovation at Electronic Arts (DWS 2018)
Amelia

Hire a digital colleague and design a hybrid practice that amplifies team potential and scales for business impact

Amelia is a digital colleague that can help your organization amplify employee potential and scale for business impact. She is a dynamic and evolving AI employee who helps you do more with less.

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  • Amelia is very responsive and attentive to [players’] needs… and helps them get where they need to go.

    Matt Tomlinson, Global Director if Innovation, Electronic Arts

  • We think [IPsoft’s] technology will be so good that users won’t really be aware of the implementation, they’ll just notice that it works and delivers benefits.

    Gerson Benker, VP IT Operations

  • [With Amelia] IPsoft fits companies looking to automate end-to-end customer-facing processes. IPsoft’s robust NLU and dialogue management, make it a top pick for companies looking to do more than just answer questions.

    Forrester Research, June 29 2017
Digital Colleagues

The Science Behind Amelia

IPsoft’s Amelia is the most dynamic AI system thanks to her cognitive learning abilities, autonomic task management, and emotional intelligence. In this article, we’ll walk you through how Amelia’s brain works, how she can be used to resolve customer service issues, and how she can help employees do their jobs faster and more intelligently.

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