Learn from Global Innovators Client Journeys with Amelia
Amelia's success working with our customers speaks for itself. Listen to their stories.
Telefónica
Challenge
Telefónica wanted to replace its outdated automated voice systems in its contact centers in order to improve resolution times and customer satisfaction.
Solution
Telefónica hired Amelia to handle customer service in Peru. The goal was to give customers a more natural interface for communicating with the business.
Results
Amelia handles 4.5 million calls per month. She accurately recognizes customer intent on more than 90% of calls, and customer satisfaction has increased.
BBVA
Challenge
With more than 8,000 branches and 20,000 contact center operators, BBVA needed an optimal way to resolve high-volume customer service inquiries.
Solution
BBVA hired Amelia to respond to customer service questions. By handling routine calls, Amelia allowed human colleagues to focus on more complex customer issues.
Results
Amelia handles 32% of all calls at BBVA's contact centers, and one-third of those she completes end-to-end, without human intervention. Customer satisfaction has dramatically increased.
NTT Communications
Challenge
NTT Communications wanted to reach new and younger customers through popular social channels during off-hours.
Solution
The company hired Amelia to execute marketing campaigns within Line, the most popular messaging application in Japan.
Results
Since Amelia's first day on the job, customer engagement through Line increased 20%. Conversion to product pages increased by a factor of 20, and sales via Line increased 400%.
BNP Paribas
Challenge
BNP Paribas wanted to deliver a fluid internal and customer-facing solution for all digital interactions.
Solution
BNP hired Amelia (renamed NOA) as the first point-of-contact for more than 1 million customers and employees.
Results
Amelia is trained to complete 27 tasks in English and French. Her intent recognition has reached 95%, and BNP is exploring new use cases for future implementations.
Deloitte
Challenge
Deloitte partnered with IPsoft to help its clients improve access to back office applications, customer service and talent acquisition.
Solution
Amelia assists employees at Deloitte clients with taking better advantage of information systems, so those companies can optimize resources and investments.
Results
Clients have decreased costs while improving efficiency, with high rates of user satisfaction. The solution also has contributed to higher revenue and lower employee attrition.
When Amelia teams up with human colleagues, the possibilities are limitless.
91% satisfaction
Amelia is more than a chatbot — she’s a fully engaged Digital Employee™. With her cognitive abilities, she delivers high customer satisfaction levels. More than nine out of 10 consumers at a European bank rated Amelia’s service as good or very good.
4000000 conversations
As the market-leading conversational AI agent, Amelia easily scales for high-volume contact centers. She averages more than 4 million conversations monthly for a major telecommunications provider.
40000 chats
Amelia is a trusted enterprise-ready platform, with experience at some of the world’s leading brands. She interacts in 40,000 chats per month in German, English and Spanish for a global telecommunications company.
93% resolution rate
Utilizing Amelia as part of a digital-human hybrid workforce results in higher first-touch resolution rates. She accurately handles 93% of requests for an international hospitality company.
Make an Impact with Digital Employees™ Business Value, Human Experiences
Amelia is ideal for any use case focused on high-volume requests and transactions.
On-Demand Customer Care
Customers want more channels and choices when it comes to customer service. Global companies hire Amelia to provide superior end-to-end Customer Care. Amelia delivers personalized customer services powered by conversational AI.
Leading global banks, retail banks and financial institutions utilize Amelia to elevate their customer service and scale with demand. She has years of digital banking experience, working alongside human colleagues for best-in-class user experiences.
Businesses around the world depend on Amelia to provide bulletproof IT Support and IT Operations for greater efficiency, improved productivity and elevated cost savings. She frees IT professionals to handle more unique tasks.
Reach Customers Through Any Channel Conversational AI for Business
Amelia is far superior to a run-of-the-mill chatbot. She can converse with customers across voice, text, chat and more, in whatever form that a user needs. Review examples below.
Stay Informed and Engaged Resources and Insight on Conversational AI
Thought leadership, media coverage, analyst views and more.
Amelia is ready to collaborate with your team. You can deploy her within your existing IT and business operations, or hire her yourself.
Engage with an AI Expert
We offer on-premise and cloud-based deployments with secure back-end integrations, customized as needed. Let us know exactly what you need, and we can work together to bring conversational AI to your company.
You can interview and hire Amelia on-demand through DigitalWorkforce.ai, the World's First Marketplace for Digital Employees™. Simply select the required roles and skills, and Amelia will guide you through the set-up process.
Understand Amelia's Enterprise Value Insights From The World's Leading Brands
Amelia's experience spans more than 500 global companies.
We're excited to implement Amelia. We have already achieved 90%-plus automation, along with 30%-plus IT savings, with the best automation and AI platform in the industry.
Gerson Benker Carestream
IPsoft’s Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an IVA solution fit for multiple business needs. This, in addition to capabilities such as analytics dashboards, pre-built content available through 1Store, facial recognition, and NLG capabilities, contribute to its success in the market.
Anil Vijayan Everest Group
The goal (with Amelia), once we have finished the ramp up, will be 250,000 calls daily, which means 6 million on a monthly basis. The people (at IPsoft) were truly committed with strong vision of this project.
Gonzalo Gomez Cid Telefonica
With Blue (a virtual assistant powered by Amelia), we became the first bank in Mexico to transform traditional banking into conversational banking... to carry out financial operations just by talking to the application. Blue has been received very well by our clients.
Sergio Torres BBVA
Amelia is really at a crossroad for everything that we do. Supporting customer experience obviously, helping industrialize processes, and potentially helping us generate future revenues as well.
Philippe Ruault BNP Paribas
Since Amelia is now integrated with telephony (in the Unisys InteliServe platform), the volume of calls can be resolved more quickly, increasing user-experience and agent productivity.
Mickey Davis Unisys
The conversation assistant prepared by Bankia is prepared for five tasks. Thanks to Artificial Intelligence, our clients will be able to carry out regular banking operations using their voice through ‘Bianka,’ (an agent based on Amelia) which understands them and also responds to them by voice.
Manuel Alcoba Bankia
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We know Amelia can make a difference in your business — and we're here to help.