• Analytics Insight Highlights IPsoft’s Global AI Leadership

    IPsoft’s solutions build business value by automating tasks, connecting disparate business areas, and freeing employees to unleash their creativity.



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  • Gartner Cites IPsoft in Recent Report

    IPsoft is the only vendor included in the “Where Are They Now?” section of Gartner’s “Cool Vendors in AI for Conversational Platforms 2018” report.



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  • Reimagining the Employee Experience in the Age of Artificial Intelligence

    A new white paper from Everest Group and IPsoft looks at the future of work and identifies key enabling technologies that can improve EX, can drive higher employee satisfaction, greater productivity and higher profitability.



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  • Forbes Highlights Allstate’s Ongoing Success With Amelia

    Last year, Allstate hired IPsoft’s industry-leading digital colleague Amelia as a whisper agent. Forbes profiled the ongoing successes of this partnership via an interview with Allstate Senior Vice President Carla Zuniga.



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  • AI is the Perfect Assistant for Retail Associates

    Our Chief Commercial Officer Jonathan Crane recently spoke with Dagens Handel, a Swedish magazine, about the potential for AI and retail experiences.



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IPsoft

IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries.

Tangible business value for business and industries

IPsoft's mission is to transform operational performance by powering the world with intelligent systems. Our products and serivces improve the lives of customers and colleagues in a multitude of industries.

Banking
Insurance
Healthcare
Advertising
Automotive
Telecom

Education
Government
Oil & Gas
Tech
HR
IT Support

We thought our biggest challenge was going to be trying to make Amelia sound as human as possible. That wasn’t a problem at all. Forty-five percent of our players had no idea Amelia wasn’t human. When they were transferred onto a human agent, they were asking, ‘Who was that Amelia person?

Matt Tomlinson, Global Director of Innovation at Electronic Arts (DWS 2018)
Amelia

Hire a digital colleague and design a hybrid practice that amplifies team potential and scales for business impact

Amelia is a digital colleague that can help your organization amplify employee potential and scale for business impact. She is a dynamic and evolving AI employee who helps you do more with less.

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  • Amelia is very responsive and attentive to [players’] needs… and helps them get where they need to go.

    Matt Tomlinson, Global Director if Innovation, Electronic Arts

  • We think [IPsoft’s] technology will be so good that users won’t really be aware of the implementation, they’ll just notice that it works and delivers benefits.

    Gerson Benker, VP IT Operations

  • [With Amelia] IPsoft fits companies looking to automate end-to-end customer-facing processes. IPsoft’s robust NLU and dialogue management, make it a top pick for companies looking to do more than just answer questions.

    Forrester Research, June 29 2017
Digital Colleagues

The Science Behind Amelia

IPsoft’s Amelia is the most dynamic AI system thanks to her cognitive learning abilities, autonomic task management, and emotional intelligence. In this article, we’ll walk you through how Amelia’s brain works, how she can be used to resolve customer service issues, and how she can help employees do their jobs faster and more intelligently.

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