Chart Your Course to AI2ROI
AI2ROI: Delivering Business Value With Automation and Cognitive AI
As the AI market matures, an emerging number of companies are developing and deploying use cases that are delivering ROI across several dimensions. These examples provide guideposts and best practices for how businesses still looking to push out of the starting gate can plot their plan to use AI for real, bottom-line ROI.
It’s part of what we at IPsoft see as an emerging trend among enterprises that sits at the core of their AI projects and deployments: AI2ROI.
Download this white paper to explore this AI2ROI trend in more depth, with insights into how companies can measure AI2ROI, and details on how some major global brands are driving AI2ROI within their businesses.
“You take those IT systems and take the four or five things that are the most common, and we’re focused on [automating] those. Simple things like opening a ticket…if that drops two minutes off of every agent’s call and if you multiply that times 3,800 agents, it adds up pretty quickly to where they could focus on actually solving bigger and better problems.”
— Mickey Davis, Unisys
“If you haven’t got leadership from the top who are encouraging you to take some risks and drive change, then the [AI] competency center won’t be able to deliver.”
— Jennifer Hewit, Bank of America
Accenture launched a Skype-based digital agent to provide employees with 24/7 access to information related to payroll, vacations, training, life events, career path and health. Before the virtual HR concierge, employees needed to contact a member of the HR team during business hours in order to locate relevant information. Now they simply ask the digital agent for information through a chat interface 24/7. Read more to understand its business impact.
One of the largest telecommunications companies in Japan sought to bolster sales through social engagements with customers. Previously, customers could only receive information on SIM cards, data plans and smartphones by visiting a physical location or through inquiries on LINE, Japan’s most popular messaging platform. The company tapped a digital agent to add an interactive, AI-powered social-chat element to its sales and marketing operations. Read more on how critical this project has been for sales growth.