Your Digital Colleague

Amelia helps deliver business value, while also creating new lines of revenue and new customer experiences. She turns every customer-facing touchpoint into a more enjoyable experience.

Digital Colleagues

Amelia can help your company achieve ROI at scale, in a de-risked manner.

The CEOs who fail to take advantage of automation will be viewed as laggards, while those who find a way to successfully merge automation with human labor will be responsible for building the next phase of the global economy. Amelia can play a critical role for companies looking to make the transition to a new way of doing business.

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Amelia can handle all of a company’s service requests without the need for human intervention.

With platforms like Amelia, large-scale contact centers will one day be a thing of the past. So will static chatbots, for that matter. Amelia instead will provide companies with a host of digital colleagues who think, speak, and empathize like humans, who are also adept at understanding and communicating how a business works.

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According to McKinsey, the impact of AI technologies on business is projected to increase labor productivity by up to 40% and enable people to make more efficient use of their time. Executives are even more optimistic—80% believe artificial intelligence improves worker performance and creates jobs.

Business Value

When you hire Amelia (or several Amelias) you’ll be able to design her to address a variety of company needs, roles, and verticals—all according to your specific business processes and procedures. She observes, learns, and remembers anything you ask. She can read emotions and context during conversations with colleagues and customers, on any communications channel. She can do the repetitive work of thousands while helping to improve the creativity and productivity of her human colleagues.

We reached a new group of customers we didn't have. People who didn't want to call or go into a branch office, now they had a channel that they could use in order to become customers.

Nicolas Moch, Head of Information, Strategy and Architecture for SEB Group
Good Morning, Rose!
Amelia | 12:32pm
Hi Amelia!
Can you please change my 3:30 appointment for next week?
Rose F. | 12:33pm
Sure!
Amelia | 12:33pm
Thanks!
Rose F. | 12:34pm

Amelia speaks as humans do

Just like any employee or group of employees, Amelia must be trained after she’s hired. In order to train Amelia, IPsoft and its partners teach her the most basic essential knowledge she’ll need to understand how a business runs. Partners provide IPsoft with industry-specific terminology, as well as any required logic frameworks that Amelia needs to learn to develop her decision-making skills. Amelia is taught to conduct business according to specific industry requirements and regulations.

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Working with human colleagues

Once Amelia is ready to begin working on her own, she will inevitably get stumped by unique or custom questions and issues. This is where her ability to learn on her own, and work with human employees, comes into play. If Amelia is unable to resolve an issue, or finalize a transaction, she will escalate the task to a human colleague. Amelia will then observe how the colleague resolves the issue, learn from it, and apply that knowledge to any similar tasks so as to free up time for human employees to tackle other projects.

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She scales as your business grows

Amelia absorbs and logs data faster than your best human employees. She processes mountains of information in an instant. She eliminates repetitious tasks and improves customer experiences. Amelia is a digital employee who can do the job of thousands while providing massive ROI and reducing risk.

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Within five months we have been able to build out the effectiveness of [Amelia's] intent recognition to 87% on the top 10 call drivers that we went out live with, which has been huge.

Jennifer Hewit, Head of Cognitive & Digital Service, Credit Suisse (DWS 2018)
Digital Colleagues

The most dynamic AI system

IPsoft’s Amelia is the most dynamic AI system thanks to her cognitive learning abilities, autonomic task management, and emotional intelligence. In this article, we’ll walk you through how Amelia’s brain works, how she can be used to resolve customer service issues, and how she can help employees do their jobs faster and more intelligently.

Ready to change the face of your company?

As your digital colleague, Amelia thinks like a human but works at the speed of a machine. Innovative companies invest in Amelia to keep pace with customer demand, scale their business for growth, and deliver ongoing ROI. Are you ready to be one of them?

We thought our biggest challenge was going to be trying to make Amelia sound as human as possible. That wasn’t a problem at all. Forty-five percent of our players had no idea Amelia wasn’t human. When they were transferred onto a human agent, they were asking, ‘Who was that Amelia person?

Matt Tomlinson, Global Director of Innovation at Electronic Arts (DWS 2018)

Everything you need to know about Amelia

Learn more about Amelia, your next digital colleague. Here are some of the most common questions people have about Amelia, dealing with everything from how to train her, to the kinds of systems with which she integrates, to whether you can host Amelia on your own cloud.

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