The World’s First Marketplace for Digital Employees™

Start building your future workforce today through DigitalWorkforce.ai, the one-stop online marketplace where users can browse, interview and onboard Digital Employees™ powered by Amelia®, the industry-leading cognitive AI solution.

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Welcome to DigitalWorkforce.ai™

The Digital Workforce is not some far-off trend — it's here today.

Through DigitalWorkforce.ai., you can hire Digital Employees to take on high-volume and repeatable tasks for IT Service Desk and other functions, so human employees can concentrate on higher-value jobs. Once you bring Digital Employees into your organization, you're on a path to build a hybrid workforce, where digital and human workers collaborate for greater business value.

What do Digital Employees bring to your company? Scale, lower costs, greater efficiency and enhanced productivity.

Watch these videos to learn more.

  • The DigitalWorkforce.ai Experience

    Onboarding Digital Employees is easier than you think. Our marketplace is designed so that visitors can easily locate Digital Employees best suited for different IT Service Desk tasks within their companies. Watch this video to learn how, then sign-up for a free 30-day trial.

  • Build the Future of Work Today

    With DigitalWorkforce.ai, companies can hire Digital Employees to work alongside human ones and make business better. Watch CEO Chetan Dube and other IPsoft leaders launch DigitalWorkforce.ai, signaling the dawn of a new era for the Future of Work.

Roles and Skills

Through DigitalWorkforce.ai, your company can onboard Digital Employees pre-trained as IT Service Desk Engineers who can handle support issues both independently and in collaboration with human co-workers, delivering immediate business value. Our marketplace also offers Digital Employees for Customer Care, HR and Healthcare skills, and will soon offer more industry-specific roles. In the meantime, sign up for your free 30-day trial, and find the Digital Employees that you need.

Interview Amelia

Customer Care

Expectations for customer service are changing. Contact centers are experiencing massive spikes in call volumes and struggling to keep up. Businesses must provide end-to-end, personalized user experiences that are available 24/7. Hire a Digital Employee for Customer Care to deliver superior customer experiences and grow your business. Available skills on DigitalWorkforce.ai include:

  • Product/Service Order Management
  • Product/Service Information Management
  • Payments & Contracts Management
  • Customer Portal
  • Appointment Management
  • Company Information Management

Interview Amelia Learn More About Amelia for Customer Care

On-Demand Customer Care with Digital Employees

Businesses today are dealing with massive spikes in customer service inquiries, both to physical contact centers and through online channels — and many are struggling to keep up with the increased demand. Customer service queues and hold times are up, and customer satisfaction is nosediving.

A Digital Employee can field and triage customer calls and inquiries on the first touch, answer questions and process inquiries, and only route calls to human agents when necessary — resulting in positive experiences for everyone.  Watch this video to learn more.

IT Service Desk Engineer Level 1

Digital Employees automate IT Service Desk tasks end-to-end and can field up to 1,000 inquiries per month. They also integrate with your current IT management systems, so they can get to work right away. With Digital Employees, you can eliminate long wait times for IT support, resolve issues faster, and make your human workers more productive. Available skills on DigitalWorkforce.ai include:

 

  • Password Reset
  • Outlook Configuration and Troubleshooting
  • Unlock Accounts
  • Printer and Device Configuration and Troubleshooting
  • Wi-Fi Setup and Troubleshooting
  • Open, Close and Manage Support Tickets
  • Web Conference Setup and Troubleshooting
  • VPN Troubleshooting
  • USB Request Management
  • Single Sign-On Troubleshooting
  • Lost Device Reporting
  • New Equipment Requests
  • IP Phone Troubleshooting

Interview Amelia Learn More

Scale and Enhance Your IT Support with Digital Employees

Current global circumstances are forcing many businesses to reposition in-office employees into remote at-home workers. If your company needs to provide IT and HR support for a growing remote workforce, Digital Employees can rapidly address this challenge.

Watch these videos to learn more.

  • Support Your Remote Workers

    Eliminate long IT support wait times for your remote workers, resolve issues faster, and make at-home employees as productive as if they were at the office. Watch this video and sign-up for a free 30-day trial.

  • Amelia's Job Interview

    With more than 20 years of experience, IPsoft’s Amelia can make any IT department better. Watch her interview for an IT Service Desk Engineer position, answering questions about her skills, job history and references.

HR Coordinator

Provide always-on HR and administrative services with Digital Employees that can support hundreds of user inquiries each month. From expense management, to PTO scheduling, to travel coordination and more, Digital Employees can take on repeatable HR and administrative tasks, saving time and improving efficiency for workers, managers and administrators. Skills include:

 

  • Expense Management
  • Absence Management
  • Office and Meeting Management
  • Transportation Coordination

Interview Amelia Learn More

COVID-19 Assistant

Interact with Amelia to better understand your risk of being infected with the COVID-19 coronavirus by answering a series of screening questions as recommended by the CDC.

 

  • Converse with Amelia by text or voice
  • Answer a series of screening questions regarding symptoms or potential risk factors
  • Access general information regarding COVID-19

Access COVID-19 Assistant *If you are experiencing a medical emergency, please immediately call your doctor or dial emergency services.

Digital Employees Powered By Amelia

Amelia is the heart of DigitalWorkforce.ai. She's the market-leading cognitive agent who is already serving thousands of customers around the world. Amelia engages in human-like conversations, understands user intents, switches subjects with ease, and executes transactions with unmatched speed and accuracy.

  • Out-of-the-box Skills

  • Self-learns and Improves Over Time

  • Fully Skilled Digital Employee

How to Hire Your New Digital Employees

Onboarding Digital Employees through DigitalWorkforce.ai takes just a few steps. Using the marketplace's intuitive user interface, visitors can easily locate Digital Employees with IT Service Desk skills and others that can be deployed within their companies, with Amelia herself guiding the process.

  • Search for Skills

    Select the right Digital Employee for your company

  • Interview and Onboard

    Onboard and authorize your Digital Employee to learn your company’s customized processes

  • Experience Immediate Business Value

    Deploy your Digital Employee to start engaging with users

Recognized as Market-Leading Conversational AI Technology by Ovum

By onboarding Digital Employees powered by Amelia through DigitalWorkforce.ai, users bring transformative Conversational AI into their companies to build business value.

Amelia is the product of years of market-leading innovation. Unlike chatbots, she observes, learns, understands and grows her skills over time. With her new avatar, Amelia brings human-like tone, conversation, expression, emotion and understanding to her interactions, driving deeper user connections and faster resolutions.

Learn Why Amelia is a Market Leader

How Digital Employees Deliver Value

When you onboard Digital Employees through DigitalWorkforce.ai, you'll be joining some of
the world's leading global brands in building the Future of Work, with digital and human coworkers collaborating on critical functions, roles and projects.

Read more on how you can transform your organization and build your own hybrid workforce with Digital Employees.

Need More Information? Contact Us

Are you ready to onboard Digital Employees to build your future workforce, lower costs and grow your business? IPsoft can help you chart the best course to success with DigitalWorkforce.ai.

Click below, enter your contact information, and you'll hear from us within 24 hours.

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